Privacy Policy

1. Information We Collect

When you use eSIMporto.com, we may collect the following information:

• Account information — your name and email address when you register or place an order.
• Payment information — processed securely by Paddle, our merchant of record. We never store your full card number on our servers.
• Device information — your ICCID, eSIM QR code, and activation status associated with a purchase.
• Usage data — pages visited, browser type, IP address, and referring URLs, collected via standard server logs.

2. How We Use Your Information

• To process your eSIM orders and deliver your QR code by email.
• To send order confirmations, receipts, and support communications.
• To manage your account and provide customer support.
• To improve our website and service based on aggregated usage data.
• To comply with legal obligations and prevent fraudulent activity.

3. Third-Party Services

We work with the following trusted third parties to operate our service:

• Paddle — acts as our merchant of record and handles all payment processing, invoicing, and sales tax. Subject to Paddle's Privacy Policy.
• Network providers — fulfil your eSIM plan after purchase. Minimum required data (package code, ICCID) is shared for provisioning.
• Email providers — used to deliver transactional emails such as order confirmations and QR codes.

We do not sell your personal data to advertisers or unrelated third parties.

4. Cookies

We use cookies strictly necessary for the operation of the site — including session management and CSRF protection. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.

5. Data Retention

We retain your order history and account information for as long as your account is active or as required by applicable law (including tax and financial record-keeping obligations). You may request deletion of your data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain processing activities.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at privacy@eSIMporto.com.

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. While we take all reasonable precautions, no transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing you. Continued use of eSIMporto.com after changes are posted constitutes your acceptance of the updated policy.

9. Contact

For any privacy-related questions, please contact us at privacy@eSIMporto.com.